If the subject of the complaint is footwear, it should be thoroughly cleaned of any coarse and small impurities as well as any foreign objects and chemicals. Shoe cleaning means not only cleaning the upper of the shoe but also the dirt that is on the sole. Footwear that does not meet these conditions will be rejected in the complaint procedure for failure to meet this condition. The Seller is not obliged to take over the shoes for complaint in such a condition that it would be obliged to clean the claimed shoes. If the seller becomes obliged to clean shoes, he is entitled to charge such a service in the amount of EUR 19.90 incl.